Lieff Cabraser is investigating consumer complaints about paid identity protection services offered by IdentityForce and Metlife Defender. We also represent consumers who subscribed to LifeLock’s identity theft protection services in a nationwide class action lawsuit charging that LifeLock defrauded them.

Identity theft protection companies typically promise, in exchange for their fees, “complete protection” that gives consumers “the power to act before the damage is done” and “the power to prevent identity fraud.”Many consumers allege, however, that they received no value for their payments. The identity theft protection promises were untrue, the companies do not protect the personal information of their subscribers from hackers or criminals, and that these companies do an inferior job of providing the same theft protection services offered by banks and credit card companies, often for free.

The lawsuit against LifeLock specifically alleges that, contrary to its advertisements and statements, LifeLock:

• Lacks a comprehensive monitoring network; and
• Fails to provide “up-to-the-minute” alerts of suspicious activity.